Overview

HR Ambassador has grown rapidly requiring dedicated, passionate hard working candidates. Are you a reliable and a hard worker? We will help align you with the best role possible and to suit our client’s needs.

Our client is currently looking for an experienced Customer Service Manager to join their growing team.

The Role:

Managing a team and reporting through to the Head of Sales & Marketing, the Customer Service Manager is responsible for overseeing every aspect of customer interaction through B2B and B2C channels.

We are looking for a highly motivated candidate with great customer service skills, a can-do attitude and excellent communication skills.

Responsibilities will include:

  • Manage a small team to promptly respond to all customer calls and product inquiries to maximise conversions, sales and potential add ons.
  • Ensure DIFOT is achieved
  • Deliver exceptional customer service and support via email, phone and live chat with total accuracy
  • Manage the credit process quickly and seamlessly
  • Collate data on the outcomes of inbound sales opportunities nationally
  • Work with the Sales & Marketing team to develop new customer resources for use throughout the sales process

What you will need to succeed:

  • A customer first mindset – ensuring your team thrive helping our customers through their purchasing journey
  • Experience as a customer service manager, preferably in the FMCG space
  • Experience in managing sales/orders with Microsoft Dynamics AX 365

If this sounds like an opportunity you’ve been waiting for, send through your resume today!

Apply - Customer Service Manager

To apply for this job email your details to damian.palermo.au@gmail.com.